To support case managers (CM) and social workers (SW) in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides clerical support to the department
Produces standardized reports, as requested, in a timely and accurate fashion
Maintains accurate, up-to-date documentation in the departmental records
Sets priorities and demonstrates strong sense of urgency
Creates, organizes, and maintains departmental files and forms
Appropriately schedules meetings taking into consideration the subject, urgency, and time needed
Prioritizes and arranges details of patient/family conferences/meetings for department members
Performs audit activities under the supervision of the Managers of Case Management
Meets with case managers (CM) and social workers (SW) on assigned units each morning at assigned time to discuss discharge planning needs of patients on the unit and status of yesterday's outstanding discharge planning activities
Contacts referral agencies to make post discharge arrangements for patients
Makes follow up appointments for patients as requested by case managers
Notifies CM and/or SW and patient/family of arranged appointments and documents appointments in Cerner
Assists CM or SW by offering choice of post-acute providers
Notifies designated facilities of need for admission and verifies bed availability
Updates facilities of patient's discharge condition and final discharge plans
Prints/copies sections of the chart to fax or send to accepting agencies/facilities to promote continuation of patient's treatment plan
Arranges transportation as directed by the Case Manager
Demonstrates knowledge of discharge planning resources available in the area
Documents discharge planning activities in the electronic health record or other location as per department policy or process
Communicates with CM and SW regarding the discharge planning status of all patients
Collaborates with interdisciplinary care team to discuss patient's discharge plan and needs with the patient/ family or patient representative/care team.
Collaborates with CM and SW to obtain choices for post-acute services and document choices per CM policy in Cerner
Collaborates with CM and SW to confirm actual and projected discharge date with patient and family/patient representative and verify transportation is arranged
Ensures authorization is obtained for post-discharge services, if required, or follow up with facility/payer daily if authorization is not obtained within 24 hours
Collaborate with CM and SW to contact referral agencies to make post discharge arrangements for patients including verification of bed availability
Update CM and SW on status of assigned discharge planning tasks throughout the day and before leaving for the day
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent required.
Bachelor degree in social work or related field/behavioral sciences preferred.
Three years of experience in a support role in care management will be considered equivalent to anassociate degree in social work or related field/behavioral sciences preferred.
Home health care and/ or managed care experience preferred.
An equivalent combination of education and experience may be substituted.
The ability to multitask and work in a high paced work environment.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.